Contact Imperial Wins Casino – Support for New Zealand Players

Support can assist with login issues, bonus terms, payment questions, KYC checks, withdrawal delays, and account limits.

Imperial Wins Casino operates with an offshore licence from the Kahnawake Gaming Commission. It is not directly supervised by the New Zealand Department of Internal Affairs under the Gambling Act 2003, so New Zealand players should keep copies of all support messages, payment records, and verification uploads.

Content and compliance review by: Chloe Bennett

You can contact Imperial Wins Casino through:

Live chat: usually the fastest option for urgent account, deposit, or withdrawal questions.
Email: [email protected].
Social media: use only official social links shown on the casino website. Do not send ID documents through social channels.

Support hours: live chat is generally listed as available 24/7. Email and contact form replies may take longer, especially for KYC or withdrawal checks.

For responsible gambling help in New Zealand, contact Problem Gambling Foundation NZ at www.pgf.nz or call the national gambling helpline on 0800 654 655.

Contact FAQ

Can I contact Imperial Wins Casino about a delayed withdrawal?

Yes. Include your username, withdrawal date, payment method, and any KYC documents already submitted.

Should I send ID documents by social media?

No. Use only the secure upload tool, verified email, or official contact form.

Who can New Zealand players contact for gambling harm support?

Use Problem Gambling Foundation NZ at www.pgf.nz or call 0800 654 655.